cancel yelp ads

How to Cancel Yelp Ads: A Comprehensive Guide


As a business owner, you’ve likely utilised Yelp Ads at some point. There may be times when it becomes necessary to temporarily stop certain advertisements for various reasons. Whether it’s budget constraints or strategy shifts, this guide will walk you through the process of how to cancel Yelp Ads effectively and hassle-free.

Understanding Yelp Ads

Before we delve into the cancellation process, let’s have a quick overview of what Yelp Ads are. Yelp Ads are a type of online advertising that appears on the Yelp platform. Businesses use these ads to enhance their visibility among potential customers searching for services or products similar to theirs.

Although Yelp Ads can be a potent tool for businesses, they may not always align with your marketing strategies. When such a scenario arises, it’s essential to know how to cancel Yelp Ads.

cancel yelp ads

Step-By-Step Guide on How to Cancel Yelp Ads

Let’s now delve into the straightforward process of cancelling your Yelp Ads. This user-friendly guide will provide concise steps for you to follow. The entire process revolves around a simple fact – understanding where to tap or login. So, let’s get started.

To cancel Yelp Ads, call their customer support service team at (855) 380-9357 or online – to find out the complete procedure, continue reading this post until its completion.

Step 1: Login to Your Yelp Business Account

The very first step to cancelling Yelp Ads is to log in to your Yelp business account. Find the “Sign In” button on Yelp’s website (Upper right corner) – and enter your login details.

Step 2: Navigate to the Yelp Ads Dashboard

Once logged in, go to the Yelp Ads Dashboard. Find the ‘Yelp Ads’ or ‘Advertising’ tab from the main menu. Click on it to proceed.

Step 3: Go to the Yelp Ads Setting

In the Yelp Ads Dashboard, there should be an ‘Ad Settings’ or ‘Settings’ option. This is where you manage all your ad preferences. Click on it to access your ad settings.

Step 4: Find the Cancel Option

Within the settings, look for an option to cancel or deactivate your Yelp Ads. It might be labelled as ‘Cancel Ads’, ‘Deactivate Ads’ or ‘End Campaign’. Once found, tap or click on it.

Step 5: Confirm Your Cancellation

You’ll typically be asked to confirm your cancellation. Make sure you read any notifications or pop-ups carefully before proceeding, as there might be terms or penalties related to the cancellation. If everything looks fine, confirm your decision to cancel Yelp Ads.

Step 6: Follow Up

After cancellation, it’s a good practice to follow up with Yelp’s customer service or check your email for any confirmation messages. This ensures your Yelp Ads have indeed been cancelled, providing peace of mind.

Key Considerations When Cancelling Yelp Ads

Knowing how to cancel Yelp Ads is one thing, but there are some other important aspects to bear in mind during this process.

Understand Yelp’s Cancellation Policy

Yelp may have specific cancellation policies in place. It’s vital to review these policies beforehand to avoid unexpected charges or complications. Policies could relate to notice periods, refunds, or penalties for early cancellation.

Evaluate the Impact on Your Business

While Yelp Ads may not be necessary for your current strategy, consider their impact on your business. Before cancellation, evaluate whether this platform has been instrumental in driving traffic and business. It might be worth considering other options within Yelp or even tweaking your current ads, rather than outright cancellation.

Alternatives to Yelp Ads

If you’re thinking about cancelling your Yelp Ads, it’s worth considering alternatives. Other platforms like Google Ads, Facebook Ads, or LinkedIn Ads might be more in line with your current marketing strategy. Each platform offers unique benefits that could offer a greater return on investment.

Frequently Asked Questions

Q1: How do I turn off ads on Yelp?

To turn off ads on Yelp, you need to log in to your Yelp business account. From there, navigate to the Yelp Ads Dashboard, access the ‘Ad Settings’ or ‘Settings’ option, find the option to deactivate or cancel your Yelp Ads and confirm the cancellation. You should also follow up to ensure the cancellation has been implemented.

Q2: Is it easy to cancel Yelp ads?

Yes, it’s relatively straightforward to cancel Yelp Ads. The process involves logging into your Yelp business account, navigating to the Yelp Ads Dashboard, and finding the option to cancel your ads in the settings. However, always be sure to read Yelp’s cancellation policy to understand any potential implications of cancelling.

Q3: How do I delete my Yelp business listing?

Deleting your Yelp business listing is a bit more involved than cancelling ads. Contact Yelp customer service directly in order to request that your listing is taken down. However, please bear in mind that Yelp will review such requests individually, and may decide not to remove a listing if the business remains active.

Q4: What happens if you don’t pay Yelp ads?

If you fail to pay for your Yelp Ads, Yelp may suspend your advertising services, and you may incur late fees. If payments continue to be missed, Yelp may send your account to collections. To avoid these outcomes, it’s important to cancel your ads properly if you no longer wish to use the service.

Q5: How to cancel a Yelp subscription?

To cancel a Yelp subscription, such as Yelp Advertising or Yelp Reservation, log in to your Yelp business account. Locate and cancel your subscription under Billing & Payments within Account Settings. Once found, click “Cancel” before verifying its no longer needed status.

Q6: How to remove a credit card from Yelp?

To delete a credit card from Yelp, log into your business account and navigate to Payment Information in Account Settings. Here you should see an option to remove your current payment method. Remember, if you have active subscriptions tied to this card, you’ll need to update your payment information or cancel those subscriptions first.


Knowing how to cancel Yelp Ads is an essential skill for any business owner using this platform for advertising. An effective process should be straightforward, yet taken with great consideration and care.

This guide has provided detailed steps and key points to consider, ensuring a smooth and hassle-free cancellation process. And remember, while Yelp Ads may not fit into your current strategy, numerous alternative advertising platforms might better serve your business’s marketing needs.

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